Returns & Exchanges
Returns & Exchanges Policy
Due to the custom, made-to-order nature of our products, all sales are final. We do not accept returns or exchanges if you ordered the wrong size, color, or simply changed your mind.
1. Digital Downloads
- Non-Refundable Purchases: Due to the nature of digital products, all sales of digital downloads (including photo licenses) are final and non-refundable.
- Review Carefully: We encourage you to review the product description, image resolution, and licensing terms carefully before completing your purchase.
- Technical Issues: If you encounter any technical issues with your downloaded file, please contact us, and we will do our best to assist you.
2. Manufacturing Defects & Damaged Products
If you receive a damaged product or there is a manufacturing defect, you may be eligible for a free replacement or refund if:
- You contact us within 30 days of product delivery
- You provide clear photos showing the defect or damage
- For issues affecting multiple items with the same design, please include one photo/video showing all affected items together
3. Print Quality & Placement
Please note:
- There may be a variance of up to 0.5″ in print placement on garments
- Minor variations within this tolerance are considered normal and not eligible for replacement
4. Unsuccessful Deliveries
In cases where delivery was unsuccessful, we can offer:
- A reprint (additional shipping charges will apply)
- A partial refund
5. Refund Process
If a refund is approved:
- The refund will be issued to your original payment method
- For non-USD transactions, refunds will be processed directly to the original payment source
6. What’s Not Covered
We cannot offer replacements or refunds for:
- Incorrect size or color selections
- Change of mind
- Orders outside the 30-day claim window
Contact Us
If you have received a damaged or defective product, please contact us immediately using our issue submission form. Include your order details and clear photos of the issue so we can assist you promptly.
Need assistance? Contact our customer service team by submitting this form.